Plumbing Questions We Hear in Louisville

We work Monday to Friday, 8:00 AM to 4:30 PM, and we are closed Saturday and Sunday. You can call (502) 266-9408 or send the form on our contact page at any time, and we will get back to you.

Call and we will find the first time that works. Instead of you waiting all day for the plumber, we give you a two-hour arrival window.

During the day, we can rework our schedule to take care of your urgent problem. We always try to talk you through your after-hours or weekend emergency and save you money by enabling you to wait until a normal business day. If water is actively leaking, shut it off at the fixture’s stop valve or the main valve for the house, then call (502) 266-9408.

Yes, if you need us to. We can call you to tell you we are on the way if you need to leave work to let us in.

Usually one of the owners. You can always get in touch with Tina or Doug, the owners. Read more about them on our about page.

Our office is in 40205, and we do a lot of work close to this area. But we are happy to go to any area in Jefferson County. A lot of plumbers do not want to go to Taylorsville, but we do! Some of the areas we serve most often are the Highlands and Belknap, Crescent Hill and Clifton and St. Matthews. Our service areas page has more.

We give you a real price after we see the job, not a guess over the phone. Doug Durbin usually goes on site to give an accurate quote. What changes the price is the type of fixture or equipment, its size, how easy it is to reach, the parts it needs, and whether the job needs a state permit (every water heater replacement does).

Because Doug prices each job after he sees it. A water heater in an open garage and one wedged into an older basement are different jobs, and we would rather quote yours correctly than post a number that does not fit.

Yes. Home warranty companies regularly send customers to us, and we keep both you and the warranty company informed while the work is approved and done. One customer, Karen Wantland, wrote that “they went the extra mile there too to keep me and the home warranty company informed.”

Yes. Kentucky says all water heater replacements must be permitted and inspected through the state Division of Plumbing (Kentucky HBC, Water Heater Replacement). Under 815 KAR 20:050, that permit goes to a licensed master plumber or to a homeowner who meets the state’s conditions. Doug is a master plumber. We pull the state permit for your water heater replacement, and the state inspector schedules the inspection. See our water heater repair and replacement page.

Rheem says tank water heaters typically last 8 to 12 years (Rheem). Our guide on whether to repair or replace your water heater walks through the signs.

Yes. We repair and replace gas and electric tank water heaters, including Rheem, Ruud, A.O. Smith and Bradford White. When we install your new water heater, we will give you a $100 Amazon gift card, or a gift card of your choice.

Put a few drops of food coloring in the tank and wait 10 minutes. If color shows up in the bowl without a flush, the toilet is leaking, according to the EPA. Our guide to a running or leaking toilet explains whether to repair it or replace it, and our toilet services page covers what we do.

Yes. Doug is very knowledgeable about fixing those old faucets, the kind still found in older Louisville homes. See our faucet repair and replacement page.

Yes. We test commercial backflow devices only, and we do not test irrigation systems. Louisville Water requires annual tests for many commercial, irrigation and fire services and lets you choose the contractor (Louisville Water). See our backflow testing page or our guide to the Louisville Water backflow test letter.

Yes. We repair sump pumps, replace worn-out ones, including with Zoeller pumps, and install new ones where a basement has never had one. Doug usually looks at the pump first and quotes the job. See our sump pump repair and replacement page.